Cancellation & Refunds
Last updated: September 2026
How to cancel your membership, and how refunds work, in plain language.
Cancelling your membership
You're free to cancel at any time, with no need to explain why. The fastest way is the “manage subscription” link in the receipt email Paddle sends you — it lets you cancel yourself in a couple of clicks, no login required. You can also email hello@hillsidepaws.org and we'll cancel it for you.
What happens when you cancel
Cancelling stops all future charges. You keep your membership benefits until the end of the billing period you've already paid for.
Refunds
If you're not happy with your membership, you can ask for a refund of a payment within 14 days of the date it was charged. Email hello@hillsidepaws.org (or contact Paddle's support team through your receipt) with the email you used at checkout. Paddle processes refunds on our behalf. After that 14-day window, payments are generally not refundable, except where the law requires otherwise.
Failed or duplicate payments
If you were charged by mistake or more than once, contact us right away and we'll sort it out with Paddle.
Currency
Prices are shown in US dollars by default, with the option to switch to euros or pounds. Your card is charged in the currency shown at checkout.
Questions
For anything else about your membership, reach us at hello@hillsidepaws.org.